Return & Refund Policy
At CIM Plug, a brand operated by Chic In Motion, we strive to ensure you are satisfied with every purchase. If you are not completely happy, you may request a return or exchange under the conditions below.
Returns
- Items must be returned within 3–7 days of delivery
- Products must be unused, in original condition, and in original packaging
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
For health, hygiene, and safety reasons, certain items cannot be returned once opened or used. These include:
- Perfumes and air fresheners
- Teas and consumable products
- Personal care items
Refunds
Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 3 days of delivery.
Delivery Issues
If your order arrives damaged or incorrect, please notify us immediately with photos or proof so we can resolve the issue promptly.
Contact Us
For any return or refund enquiries, please contact us: